Welcome to Digital Forge Systems. By accessing or using our services, products, or website, you agree to comply with and be bound by the following Terms of Service (“Terms”). These Terms govern your use of the services and products offered by Digital Forge Systems, including IT support services, software, hardware, and other digital or physical goods. If you do not agree to these Terms, please refrain from using our services.
1. Definitions
- “Company,” “we,” “our,” or “us” refers to Digital Forge Systems.
- “Customer,” “you,” or “user” refers to any individual or business entity using our services or purchasing our products.
- “Services” refers to IT support, consulting, managed IT services, cloud hosting, software development, and any related service provided by Digital Forge Systems.
- “Products” refers to physical goods such as hardware and digital goods such as software and downloadable content.
- “Website” refers to our online platform available at DigitalForgeSystems.com.
2. Acceptance of Terms
By using our services, you acknowledge that you have read, understood, and agreed to these Terms. Digital Forge Systems reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the services or products after changes are posted constitutes your acceptance of those changes.
3. IT Services
3.1 Scope of IT Services
Digital Forge Systems provides a range of IT services, including but not limited to:
- Managed IT services
- Network installation and maintenance
- Cloud storage and hosting solutions
- Software development and support
- Cybersecurity services
3.2 Service Level Agreements (SLAs)
Some of our services may be covered by an SLA that defines performance expectations. Any SLAs will be provided in a separate document agreed upon by both parties. Digital Forge Systems will make commercially reasonable efforts to meet the terms outlined in SLAs but is not liable for delays or failures outside of our control, including third-party dependencies.
3.3 Service Availability
We strive to provide reliable and continuous services, but we do not guarantee uninterrupted availability. Scheduled maintenance or unforeseen circumstances may cause service disruptions, and we will provide notifications in advance whenever possible.
3.4 Customer Responsibilities
Customers are responsible for providing access to systems, network information, or other necessary resources to ensure we can deliver IT services effectively. You are also responsible for maintaining a backup of your data unless explicitly agreed upon in the service agreement.
4. Physical and Digital Goods
4.1 Product Descriptions
We make every effort to describe our products as accurately as possible. However, Digital Forge Systems does not guarantee that product descriptions, images, or other content on the website are entirely error-free, complete, or current. If a product is not as described, your sole remedy is to return it unused in accordance with our return policy.
4.2 Pricing
All prices listed on the website are in USD and are subject to change without notice. We reserve the right to refuse or cancel orders placed for products with incorrect pricing, whether due to typographical errors or incorrect information received from our suppliers.
4.3 Shipping and Delivery
Shipping fees and delivery times vary based on the customer’s location and selected shipping method. Digital Forge Systems is not responsible for delays caused by shipping carriers or events beyond our control.
4.4 Digital Goods
When purchasing digital products such as software or downloadable content, you are granted a limited, non-transferable, non-exclusive license to use the product for personal or business use, in accordance with the terms specified with the product. Redistribution or resale of digital goods is strictly prohibited.
5. Payment Terms
5.1 Billing
All services and products must be paid for at the time of purchase or in accordance with the agreed-upon payment schedule. Payments are accepted via credit card, bank transfer, or other specified methods. Late payments may result in a delay or suspension of services.
5.2 Recurring Payments
Some IT services may be billed on a recurring basis (monthly, quarterly, or annually). Customers agree to provide accurate and current payment information for these services. Failure to make timely payments may result in service interruptions or termination.
5.3 Taxes
All prices are exclusive of taxes unless otherwise stated. You are responsible for paying any applicable taxes, duties, or other fees that may apply based on your location.
6. Refunds and Returns
6.1 Physical Goods
Physical products can be returned within 30 days of delivery for a full refund, provided they are unused and in original packaging. After 30 days, products are non-refundable, but warranty claims may still apply.
6.2 Digital Goods
All sales of digital goods are final. Refunds are not offered for software or downloadable content unless required by law.
6.3 IT Services
Refunds for IT services are handled on a case-by-case basis. If you are dissatisfied with a service, please contact us, and we will work to address your concerns.
7. Warranties and Disclaimers
7.1 Product Warranties
All hardware products come with a limited warranty, typically one year from the date of purchase unless otherwise specified. Digital goods and software may come with specific warranty terms stated at the time of sale.
7.2 Disclaimer of Warranties
Our services and products are provided “as-is” and “as available,” without any express or implied warranties, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that our services or products will meet your requirements or expectations.
7.3 Limitation of Liability
Digital Forge Systems is not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, data loss, or business interruption, arising out of or in connection with the use or inability to use our services or products, even if we have been advised of the possibility of such damages.
8. Intellectual Property
All content on our website, including text, graphics, logos, icons, and software, is the intellectual property of Digital Forge Systems or its licensors and is protected by copyright, trademark, and other applicable laws. You may not use, reproduce, or distribute any content from our website without prior written consent.
9. Privacy Policy
We take your privacy seriously. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you agree to the terms outlined in our Privacy Policy.
10. Termination of Services
Digital Forge Systems reserves the right to terminate or suspend any services, with or without cause, at any time. Upon termination, your right to use our services will immediately cease. If you are under a contract, any remaining balance on the account will become due immediately.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of Hobart, IN USA, without regard to its conflict of law provisions. Any disputes arising under or related to these Terms shall be resolved in the courts of Hobart, IN.
12. Contact Information
If you have any questions about these Terms of Service or our products and services, please contact us at:
Digital Forge Systems
840 S. Lake Park Ave, BLDG 2, Hobart, IN 46342
+1 (219) 285-1420
By using Digital Forge Systems’ products or services, you acknowledge that you have read, understood, and agreed to these Terms of Service.